Booking and Payment

Payment is due at the time of service unless other arrangements have been made in advance. We accept credit cards, debit cards, and other digital payment options available through our booking system. In some cases a deposit may be required. Any deposit paid will be applied to the total cost of the service.

Rescheduling and Cancellations

We understand that plans can change and we aim to be as flexible as possible. There is no fee for rescheduling or cancelling an appointment prior to the day of the booking. If you need to reschedule less than one hour before your scheduled time, a charge of up to twenty five percent of the hourly rate may apply. Cancellations made on the day of the appointment may result in a charge of up to twenty five percent of the hourly rate. If a cancellation is made less than one hour before the scheduled start time, a charge of up to fifty percent of the scheduled hourly rate may apply.

Service Conditions and Additional Materials

We always strive to complete each project safely and according to best practices. In some cases specialty anchors, brackets, or other materials may be required depending on the wall type, furniture, or the placement requested by the client. Any additional costs will always be discussed and confirmed before installation begins. Clients are responsible for ensuring that the work area is clear and accessible at the scheduled time.

Liability and Damages

Crimson Care Contracting is not responsible for pre-existing conditions in walls, studs, wiring, plumbing, furniture, or equipment that may affect the service. We are not liable for any damage caused by hidden wiring, unusual construction, defective or incomplete furniture, or issues with manufacturer equipment. Once the work is completed, responsibility for safe use, care, and maintenance rests with the client.

Satisfaction Guarantee

At Crimson Care Contracting we aim to provide every client with a five star service. If any part of the service does not meet your expectations, please contact us within one week of the appointment and we will happily return to make adjustments at no additional cost or at a reduced rate depending on the situation. Requests made after one week are outside the scope of this guarantee, although we will always do our best to work with you to find a fair solution.